Refund policy

Please note that we cannot accept returns for personal reasons.
In the case of a defective product, we will issue a refund after confirming the defect with a photo attached to an email sent within six days of receiving the product.
If you would like a refund for a defective product, please contact us by email within six days of receiving the product.
*If you do not receive a reply within three business days, please contact us again.
Please note that emails may not be delivered properly due to domain spam restrictions, so please make sure you can receive emails from the following domains:
kyoto@inagakikiryou.com
- Depending on the email service, email software, antivirus software, etc., emails may be recognized as spam and not delivered properly.
(Especially for users of free email services such as Hotmail)
If this occurs, please check your spam folder or check the settings of your service or software.
*Please note that we cannot accept defective products that meet the following conditions:
- Items that have been in stock more than six days after delivery
- Used products
- Items that are different from the order recipient's address (excluding defective products)
Please follow the steps below.
1: Send the following information by email within six days of receiving the product.
・Name
・Home address
・Email
・Product name and number
・Defective part (please provide a photo of any damage)
・Order number (listed in the order confirmation email)
2: Once we receive your email, we will contact you with instructions on how to return the item.
*Return shipping costs will be covered by our shop.
3: Once we receive your returned item, we will contact you with instructions on how to process your refund.